What to Expect on Move Day with Poindexter
Moving & Storage

Thank You for Choosing Poindexter Moving & Storage!

We take pride in delivering a smooth, professional, and stress-free moving experience. Here’s what you can expect from us on your move day:

1. Arrival and Walkthrough

• Our crew will arrive within the scheduled arrival window. We typically offer two start times: 8:00 AM–9:00 AM or an afternoon window between 12:00 PM–6:00 PM. Alternative times may be available upon request.
• The crew will call or text when they are en route to provide an estimated time of arrival.
• Upon arrival, our team leader will introduce the crew and conduct a walkthrough of your home.
• We will review the items to be moved, note any pieces staying behind, and inspect for any pre-existing damages to furniture or property.
  Pro Tip: If items are going to multiple locations or staying put, using different colored painter’s tape can help differentiate them easily.

2. Protecting Your Home and Belongings

• We lay protective runners on floors and use door jamb protectors and bannister pads as needed. For delicate flooring, please call our office to discuss additional protection options.
• All furniture will be carefully wrapped with moving blankets, tape, and shrink wrap to ensure safe transport.

3. Packing and Loading

• If packing services are scheduled, we will expertly pack any remaining items such as kitchenware and fragile items.
• If packing was not previously arranged, please contact our office before move day to schedule additional services and avoid delays.
• Our crew will load your belongings efficiently and securely, maximizing space and minimizing the risk of shifting during transit.

4. Communication Throughout the Day

• Our team leader will keep you informed throughout the move, providing updates and confirming any special instructions.
• If any unexpected situations arise, we will address them with you immediately.

5. Transportation

• Your belongings will be transported safely and securely to your new location.
• We take every precaution to prevent damages during the move.

6. Unloading and Setup

• Upon arrival at your new home, we will conduct a walkthrough to determine where you would like your furniture and boxes placed.
• Our team will unwrap and reassemble any furniture that was disassembled for transport.

7. Final Walkthrough

• We will perform a final walkthrough with you to ensure everything is positioned to your satisfaction and that no items are missing or damaged.

8. Payment and Closing Out

• The final invoice will be reviewed with you.
• Payment is due upon completion of the move unless prior arrangements have been made.
• We accept credit cards, checks, ACH transfers, and offer payment plans if needed.
  (Please note: a 3% processing fee applies to credit card payments, excluding deposits.)
• We do not accept cash payments.

Additional Notes:

• Please ensure there is a clear, unobstructed path to and from the moving truck.
• Reserved or cleared parking spaces help minimize long carries and save you time and money.
• If you have specialty items such as pianos, safes, or antiques, please notify us in advance so we can prepare the necessary equipment.

We appreciate the opportunity to serve you! If you have any questions before, during, or after your move, please call us at 480-900-1411.

Poindexter Moving & Storage
“When you need movers with more than just muscles.”